Privacy Policy

1. Introduction

Ace Gardening Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you use our website or contact us, how we use it, and your rights under the General Data Protection Regulation (GDPR) and Irish data protection law.

2. Who We Are

Ace Gardening Services provides gardening and landscaping services in Dublin, Meath, Westmeath, Louth, Wicklow and Kildare. For any privacy-related queries, you can contact us at info@acegardeningservices.com or +353 85 787 8758.

3. What Information We Collect

When you request a quote through our website, contact us by phone, WhatsApp, or email, we may collect:

• Your name, phone number, and email address
• Your property address or the area you'd like us to service
• Details about the service you're enquiring about, and any message or notes you provide
• Preferred contact date, if provided

We also automatically collect limited technical information when you browse our website, such as general usage data, which helps us understand how the site is used.

4. How We Use Your Information

We use the information you provide to:

• Respond to your quote request and provide an estimate
• Schedule and carry out booked gardening services
• Communicate with you about your enquiry or booking, by phone, email, or WhatsApp
• Maintain records for accounting and legal purposes
• Improve our website and services

We do not sell or rent your personal data to third parties.

5. How Quote Form Submissions Are Handled

Our website quote form uses a third-party form-delivery service (FormSubmit) to send your enquiry directly to our email inbox. Your submission is transmitted securely and is used solely to respond to your enquiry. We do not use this data for marketing without your separate consent.

6. WhatsApp & Phone Contact

If you contact us via WhatsApp or phone, your number and any messages exchanged are used only to communicate with you about your enquiry or booking, in line with WhatsApp's own privacy terms for the platform itself.

7. Legal Basis for Processing

We process your personal data on the basis of:

• Consent — when you voluntarily submit your details via our quote form or contact us directly.
• Contract — to provide services you have booked with us.
• Legitimate interest — to respond to enquiries and maintain business records.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, including any legal, accounting, or reporting requirements. Enquiry data that does not result in a booking is generally retained for a limited period before being deleted.

9. Data Sharing

We may share limited information with trusted third parties who help us operate our business, such as:

• Form-delivery and email service providers (e.g. FormSubmit)
• Accounting or invoicing tools, where applicable

These providers only process your data as necessary to deliver their service to us and are required to handle it securely.

10. Your Rights

Under GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where applicable
• Object to or restrict certain processing
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Data Protection Commission (DPC) in Ireland

To exercise any of these rights, contact us at info@acegardeningservices.com.

11. Cookies

Our website may use cookies to support core functionality. For details, see our Cookie Policy.

12. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@acegardeningservices.com or call +353 85 787 8758.

This page is provided as a general template and does not constitute legal advice. We recommend having this Privacy Policy reviewed by a qualified solicitor or data protection professional to ensure full GDPR compliance for your specific business.